Service Description
ANUPAM JANA B / 30, Sursagar Flats, Ghatlodiya, Ahmedabad – 380 061, Gujarat Mobile: - +91 9601087266, E – Mail: photoanimal@indiatimes.com OBJECTIVE • Seeking a good opportunity to showcase my knowledge and talent in the respective or chosen field or industry. To satisfy myself and the employer in the quest on job satisfaction and to be able to execute the required operations in the respective industry. • WORK EXPERIENCE •?????????Previous worked with Canary as “Sr. Executive Recruitments” from Nov 2004 - Sep 2009 Overview of the company: Canary placement & training based at Ahmedabad is recruitment agency of Gujarat, duly approved by the ministry of labor, Government of India. Canary handles only middle & top level recruitments in Gujarat, Maharastra & Delhi Canary at present caters to host of various companies in different disciplines. We have on our roster clients in the field of IT, Telecom, Banking, FMCG & Hospitality Industries. Key Responsibilities: • Recruitment • Administration Work • Employee Data Base Management • Internal Reports • Support Staff Work Supervision • Doing Follow Ups • Scheduling interviews • Interviewing Candidates • Client Interaction • Business Development • Reporting to Director •?????????Worked with Daksh-e- Services (IBM) Daksh as a “Customer Care Specialist”. from Aug – 2003 – October – 2003. Overview of the company: Daksh is a leading provider of Business Process Outsourcing services to Fortune 500 companies in the areas of transaction processing and customer care services having extensive experience in running world-class service operations in the Indian and global environment. Key Responsibilities:• Taking inbound Calls from US customers • Making calls for sales on a Campaign • Dialling for Sprint Campaign • Meting the standards as required by the client • Solving number of queries in a stipulated time • Guiding them to activate new phone • Giving Customer Support to our clients • Worked with Styx Info soft Pvt Limited , Azure Technologies. Ahmedabad as “Customer Care Executive" form Jan – 2003 – Aug – 2003. Overview of the company: Styx Info soft Pvt Limited, erstwhile better known as Azure Technologies Pvt. Limited was set up in 1991. It provides a complete range of contact center specialised service to leading companies in Telecommunication, Financial Services, Insurance Services and other industries around the world. Key Responsibilities: • Taking Outbound Calls from US • Making calls for sales on a Campaign • Dialling for Mortgage • Meting the standards as required by the client • Making Number of sales in a stipulated time • Giving Customer Support to our clients • Worked with Cadburys India L.t.d Ahmedabad as “Sales Executive" ? From Sep – 2001 to Nov – 2001. Overview of the company: Cadbury national institution cell, Cadbury has been synonymous with chocolate since 1824, when John Cadbury opened his first shop, establishing a flourishing dynasty that today provides the world with many of its favourite brands of chocolate. Key Responsibilities: • Sales • Sales & Promotions • Field Sales • Follow Ups • Administration Work • Handling External Vendors • Reporting part • Started with AMERICAN ASSOCIATION FOR MEDICAL TRANSCRIPTION (AAMT) as a Medical Transcriptionist from Oct – 2000 –Aug – 2001. Key Responsibilities: • Transcribing the Audio Scripts • Verifying details with the clients • Proof reading ? ACADEMIC QUALIFICATION ? S. S. C ? H. S. C ? Bachelor of Science Gujarat State Education Board Gujarat State Education Board IGNOU Institution: Asia English School (English Medium), Ahmedabad – 1994 New. Saurabh Higher Secondary School – 1997 IGNOU – B.SC. with ZOOLOGY - 2007 Other Courses : Diploma in Business Management – (DBM) - Specialization with Human Resource & Personnel Management – From ISBM – Indian School Of Business Management – FEB – 2008, Ahmedabad. PERSONAL DETAILS • Father’s Name : Paresh Kumar Jana • Age : 29 yrs • Date of Birth : 03th August, 1978 • Languages Known : English, Hindi, Gujarati, Bengali • Religion : Hindu COMPUTER KNOWLEDGE •? Well equipped with the basics of computers and Certified “B” with Netbridge course from Netvision Technologies – Jan – 2002, Ahmedabad. HOBBIES • Adventure Sports, Swimming, Travelling, Current Affairs, Music, Art and Paintings. • OTHER ACHIVEMENTS: Attended a three day Workshop in I Call India Limited on “Call Centre Awareness” Jan – 23rd to 25th – 2003. Appeared in Central Institute Of English – National English Language Testing Service (NELTS) – on Nov – 2000 – Awarded A in Reading, Vocabulary & Grammar & C in Writing.