Service Description
Objective Seeking a position allowing for parlay of demonstrated organization, customer service, training communication, and project management skills proven by 4 years of successful, profitable employment. Profile Highly knowledgeable and dedicated professional with experience in legal and telecommunications industries. Talent for quickly mastering technology and possessing excellent time management skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary ? Project Management ? Report Preparation ? Written Correspondence ? General Office Skills ? Computer Savvy ? Customer Service ? Scheduling ? Public Speaking skills ? Front-Office Operations ? Professional Presentations ? Training & Facilitation ? Staff Development Professional Experience TRAINING AND DEVELOPMENT: VERIZON WIRELESS VENDOR-KENNESAW, GA ? Conducted training of new hires, ranging from 1-25 students on Verizon Wireless policies and procedures. ? Conducted training of temporary employees for Proflowers Campaign. ? Focused on team building and employee morale through role plays and quality assurance activities ? Facilitated ongoing training for employees regarding updates to policies and procedures for Verizon Wireless. . CUSTOMER SERVICE REPRESENTATIVE: VERIZON WIRELESS VENDOR-KENNESAW,, GA ? Managed a high-volume workload within a deadline-driven environment. Handled customer inquiries, billing issues and payment extension service requests. Resolved an average of 350 calls in any given week and consistently met performance benchmarks in all areas ? Became one of the lead "go-to" persons for new reps and particularly challenging calls as one of the company’s primary floor support assistants of both new and established employees. ? Assisted with quality assurance operations for several teams ; Engaged in coaching opportunities with agents to provide feedback and development LEGAL ASSISTANT: BERGER LEGAL, PC ? Managed administrative tasks for two attorneys ? Compose and revise legal documents for attorneys, including letters and court filings ? Schedule all appointments and briefings for all attorneys as well as track and maintain busy schedules ? Managed bookkeeping functions for client payments and business expenses ? Engaged in legal research with regards to federal, state and local laws and regulations Education TROY UNIVERSITY – TROY, AL Master of Public Administration, 2008 GEORGIA STATE UNIVERSITY – ATLANTA, GA Bachelor of Arts-Sociology, Political Science-Minor, 2005